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> What We've Done> What People Say
Comment on MSA's 360 service: "Tremendous
ability to deal with all manner of issues that are raised
by my clients. A truly first class service, and one which
I aspire to."
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| MSA
has been instrumental in helping Capstone International
to automate and distribute our performance tools
profitably across the globe. |
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- Nick Davies, Managing Director, Capstone
International
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| We've worked
with MSA Interactive on a number of large scale
survey projects and individual executive assessments
- they really excel at delivering a top class and
highly personal service to us and our clients (including
the Financial Times, Betfair, and the Economist
Group). They're unfailingly helpful, quick to respond,
professional and creative - and a pleasure to work
with. |
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- Linda Aspey, Aspey
Associates
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MSA Interactive provides
us and our clients with a highly flexible and responsive
service for a range of on-line surveys and performance
assessment tools. As much of our work is bespoke we place
high value on MSA’s problem solving and customer
focused style.
- Vincent Bryant, Managing
Director, PI
Consulting
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...The
service is always first class with MSA being prepared
to support all administrators, participants and
facilitators who require assistance. MSA has been
happy to work with small groups of candidates when
necessary, which has resulted in clients using the
performance tool repeatedly for interventions that
have provided major benefits to their organisation.
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- Andrew Lees, Keay
Consulting Ltd
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Within a few months of starting to work with MSA Interactive our performance tools were being used
as far away as Asia and the US
- Gordon MacKenzie, Managing Director,
Performance First Ltd.
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We
have very successfully worked jointly with MSA Interactive
to deliver the 360 feedback online tool and supporting
coaching.
Our range
of clients has been wide: Huntingdon District
Council (CEO and directors), Active Hotels Cambridge
(entire management team) and Sealed Air, the UK
division of an international manufacturing company
based in St Neots. (cross section of users). With
HDC the tool was used successfully to meet a specific
top team alignment need but with Active Hotels
the 360 has been introduced as part of the annual
review process for all managers, with the plan
to roll out to all employees next year.
Elconsulting
Cambridge Ltd have found the level of customer
service and professionalism provided by MSA to
be extremely high. All users experience a seamless
technical service, in fact all three clients mentioned
are impressed with the technology and quality
of the final reports. Any user who has experienced
the 360 process in another life always praises
the sophistication and professionalism of the
tool and service.
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-Judith Elliott Chartered FCIPD, el:consulting
Cambridge Ltd
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MSA Interactive
has been involved in a major client project with Hayfield
Group. They clearly have significant and valuable expertise
which meant that all aspects were delivered to time, with
an energy and attention to detail of the highest standard.
The project was complex and required different skills
and input:
- Client facing skills, giving clear
explanations to non IT people about the technical
needs.
- Transforming the competency framework
into workable statements for the 360 and 180 appraisal
- Designing an excellent product that
was easy to access and use
- Excellent back up and support information
that could be tailored for the client both in hard
copy and for their intranet
- Access to dummy reports which are
very helpful for the client
- It required an extensive mapping process
to ensure that all the values and behavioural statements
were loaded accurately at the right levels and under
the right competencies, following all the many amendments
made
- Excellent time management and working
to time on all the key deliverables
- Good technical skills with the system
working as anticipated
The plan is to continue to use this
system for future appraisals and to start creating a history
of common themes and challenges that are facing the organisation
The MSA team could not have been
more helpful in supporting the needs and demands of
the project. Their availabilty for Hayfield and our
client was exceptional.
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Let us know if you would like to talk to any of our clients about our online performance tools. We'd be happy to put you in touch with them.
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